FAQ - U.S. Shipping

U.S. Shipping Methods & Processing Times

Please note, we are currently experiencing order processing delays and we are working to process and ship your order as quickly as possible. We will send through the tracking for your order as soon as it is available to us!

Want to receive your order before Christmas? Please find our Christmas Day Shipping Cut Offs By Ship Method below:

  • Standard Shipping: Thursday, December 12th before 12 pm est
  • Alaska, Hawaii and Territories: Thursday, December 12th before 12 pm est
  • Ground Shipping: Monday, December 16th before 12 pm est
  • Ground Express: Wednesday, December 18th  before 12 pm est
  • Expedited Shipping: Thursday, December 19th before 12 pm est 
  • Rush Shipping: Friday, December 20th before 12 pm est 

Our warehouse processes and ships orders Monday through Friday. We ask for 2 business days to process shipments with our Ground and Standard Shipping Options. Orders placed with Expedited or Rush Shipping prior to 12 pm EST, Monday - Friday, should ship out on the same day.

  • Standard Shipping: Delivers within 4 - 9 business days once shipped. $8
  • Ground Shipping: Delivers within 3 - 5 business days once shipped. $12
  • Alaska, Hawaii and Territories: Typically delivers within 3-10 business days once shipped. $30 
  • Ground Express: Delivers within 3 to 4 business days once shipped. $15 
  • Expedited Shipping: Delivers within 2 to 3 business days once shipped. $25
  • Rush Shipping: Delivers within 1 to 2 business days once shipped. $40 

All orders placed on our website will ship from our warehouse, which is located in New Jersey.

Address & Ship Method Updates

Once an order has shipped, we are unable to update the ship method or shipping address.

Pre Order Items

All items noted as “Pre Order” will ship on the expected ship date noted on the product page. We will send through a separate shipping confirmation once this has shipped. You will not be charged for separate shipments.'

Please note, shipping fees are non-refundable.

International Shipping

HATCH offers international shipping for clothing and accessories to over 200 countries around the world. At this time, HATCH MAMA Beauty can only be shipped internationally to Canada, Australia, New Zealand, the UK and the European Union. Please note that we do not ship to Russia, Brazil, Greece and India.

Please click here for more information on International Returns.

Our warehouse processes and ships orders Monday through Friday. We do ask for up to 2 business days to process orders shipping with our DHL Express and FedEx International Priority Shipping options.

 Please note, shipping fees are non-refundable.